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Long-Term & Maintenance Prescription Policy

The State of Maine has implemented strict regulations on prescription drugs. To prescribe long-term/maintenance drugs for chronic disease conditions, a patient must be current on their annual exam and any other testing necessary for the doctor to determine the continued dosing and need. Being current means the client has been seen for a comprehensive physical or an exam/appointment with a doctor to specifically deal with the chronic disease condition the medication is treating, within a calendar year. A non-related sick visit, tech visit or follow up visit do not qualify. Clients that have not been seen for over a year will not be allowed to refill their prescriptions. Prescription foods (Hill’s, Royal Canin and Purina Diets) fall under these stricter regulations because they are considered prescriptions that treat specific chronic and acute diseases. Being able to purchase prescription medications, including food, should be a non-issue for clients that are seen minimally once a year for an annual exam.

All non-controlled refill requests can be placed online or called into the practice. If you call before 1pm, your prescription is guaranteed to be ready by 8am the next day. If you call after 1pm your prescription is guaranteed to be ready by noon the next day. We are not strictly a pharmacy, we are a hospital, so, please understand that we cannot fill prescriptions on demand. However, we are always striving to fill prescriptions as quickly as possible, and once they are filled, we will call you immediately to let you know.

The State of Maine requires an owner’s birthdate and cross-referenced verification to prescribe any controlled drug. If a 30-day dose is issued, a new prescription cannot be refilled until the 30 days has expired. Due to these State mandated regulations, we are asking owners to call in 24 hours prior to pick up for any controlled medication prescription refills. This allows the staff the increased time to fill and cross reference the large volume of requests. A concerted effort has been issued in the medical community, human and animal, to reduce antibiotic resistance. 

Pets with an acute ear infection, skin condition or cough for example, need to be seen for an exam prior to prescribing medications. In some cases, the antibiotics are not warranted and not using them can reduce the potential chance for antibiotic resistance. Overuse of antibiotics increases the chance for antibiotic resistance, thus limiting the options when your pet is in real need. Therefore, we cannot simply prescribe these types of medications on demand without a doctor’s medical assessment.