Our Late or Missed Appointment Policy is in place because it is imperative that we are on time to see all our clients and ensure that each patient receives the time and attention that they deserve. We have very limited flexibility in our schedule because the demand in the veterinary field is at historical highs, and we have had to delay seeing patients or even occasionally turn them away due to our limited availability. If a scheduled appointment is not honored, that is taking away from other patients that need care during that time.
We ask that all clients show up on time or preferably early to their scheduled appointment time. If you do need to cancel your appointment, we ask that you provide us with a 24-hour notice of cancellation. If you do not, your appointment will be considered a “no show”. If you are 10 minutes late to your appointment, you are considered a “late client” and will be asked to reschedule unless the doctor or technician has a circumstance where they can accommodate your tardiness into their schedule–however, this should not be expected. This policy applies to any appointment: doctor visit, tech visit, recheck, surgery or drop off.
If you are “late” or a “no show” more than once, you will be asked to leave a non-refundable deposit of $65.00 to schedule your next appointment. That deposit will be applied to the next appointment that you schedule, however, if you are “late” and cannot be seen or “no show again” for that specific appointment, the deposit will not be returned to you, nor applied to any future appointments. If you would like to be seen again, you will be asked to leave an additional $65.00 towards that newly scheduled appointment.
This policy helps ensure that we can continue meeting the needs of our clients and patients, while providing the highest quality of medical care that is representative of Stoneledge Animal Hospital. Thank you for your continued respect of our time and the time of all our clients and patients.